Support

Email hello@tenfoldapps.com. A person replies within one working day (Monday to Friday, South African time).

To help us help you quickly

• Your shop's address on Shopify (for example yourshop.myshopify.com)
• Your label stock (for example Avery 5160 or Dymo 30336) and your printer
• A photo or PDF of the label that went wrong, if you have one

Common questions

My labels print slightly off the sheet

Most printers shift a page by a millimetre or two. Open your template, use the offset buttons to move the whole layout in half-millimetre steps, and print a test on plain paper held over a label sheet.

Print at actual size

In your printer dialog, choose "Actual size" or "100%", not "Fit to page". Fitting shrinks the labels so they no longer line up.

Will an update change my labels?

No. Saved templates print the same way until you change them. That is the point of SameLabel.

Some products have no barcode

When you print, you can tick the option to create codes for those variants. They are for use in your own shop only (GS1 in-store numbers), and the app never overwrites a barcode that is already there.